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Social networking has become one of the biggest trends for helping consumers and businesses connect. It’s become so important that Facebook recently launched a “Facebook for Business” manual that helps businesses to fully utilize the site’s social networking features. Here are five ways to make the most out of your business’s Facebook page.Network with Your CustomersTWhile the average person uses Facebook to catch up with friends, businesses network with customers in a different way. A Facebook page allows a business to engage customers by asking them for tips on how to improve, and compliments on what they’re doing right. Businesses can even take this a step further by allowing customer service representatives to handle problems right from the page, with no long-winded e-mails or phone calls required.AdvertisingFacebook’s business pages are convenient in that they allow users to “like” a business. This allows you to have an almost captive audience for your advertising. Customers that “like” your page will see advertisements from your business in their news feed. Not only does this give you more exposure, it allows you to advertise to customers you know are already familiar with and fond of your business.
Lastly, Facebook is a great opportunity for allowing businesses to offer exclusive discounts to users. For instance, a user that “likes” your business’s page could be offered a special coupon. This incentivizes users for helping to promote your business through social networking, all while nurturing a relationship with current customers.Having a social networking presence is becoming increasingly more important to businesses. Following these tips is a great start to building such a presence for your business.
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